Privacy and Security of Data

Your privacy and the security of the data we collect during the consultations is very important for us. We operate through Coviu for teleconferencing (see the details of their privacy and security of data information) and Healthkit for data collection and diary ( see also their privacy and security of data information below)


We are committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (“Privacy Act”).

  1. Coviu (The Teleconferencing platform we use)  does not store any clinical information that is exchanged in a call

    2.  All the video, audio or shared documents in a call are transmitted directly between the participants (peer-to-peer) only and are fully encrypted
     3. Calls cannot be listened into by anyone except for the call participants

  2. Coviu only stores user signup information – patients don’t sign up to join a consult
  3. None of the data that is exchanged in a video call is saved
  4. Coviu does not store the identities of a guest user – the snapshot and name is only taken to identify the guests to the users in a call

Our Privacy Policy provides you with information about how “personal information” may be collected, accessed, used, stored, disclosed or otherwise handled by Coviu.

For more information see our privacy statement at  


Internally, HealthKit is operated from Melbourne, and its data is stored within Australia in securely protected data centres with multiple back-ups in place.

This data is protected by 256-bit bank grade security and encryption; meaning patient records, notes, and payment information are protected to the same level required by Australian banks.

Access to data is restricted, patient and practitioner data is anonymised, and data transmissions are encrypted. In the event of a data breach, an internal policy and response plan has been prepared in accordance with the newly introduced Notifiable Data Breaches Scheme.